Privacy Policy
Elite Fragrances & Cosmetics ("JustAura") collects your name, address, phone, and email to process orders and deliver them. We do not sell your data. Payment details are processed by our payment gateway partners and are not stored on our servers. By placing an order you consent to being contacted via WhatsApp/SMS for order updates.
Data we collect
- Name, address, phone, email for delivery
- Order history for account holders
- IP address and device info for fraud prevention
Your rights
You can request deletion of your account and data by emailing elitemancosmetics@gmail.com.
Terms & Conditions
By using JustAura you agree to these terms. Products are intended for external use only. We do not make medicinal claims. Prices are in INR and subject to change. Orders confirmed only upon successful payment or COD confirmation.
Governing Law
These terms are governed by the laws of India. Disputes are subject to jurisdiction of courts in Mumbai, Maharashtra.
Grievance Officer
Mukesh Mamtora · elitemancosmetics@gmail.com · 9136488411
Refund, Return & Cancellation Policy
Returns
Returns accepted only for: damaged product, incorrect product, or missing items. Products must be unopened and reported within 24 hours of delivery with unboxing video.
Refund Timeline
Prepaid orders: up to 15 days to original payment method. COD orders: 4–7 working days to bank account after approval.
Cancellation
Orders can be cancelled only before dispatch. A 2.5% payment gateway fee applies on prepaid cancellations. If a prepaid order is returned after shipment, ₹75 will be deducted for reverse logistics.